OWA (Outlook Web App) with your CAC

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AKO (Army Knowledge Online) is well known as the world’s largest intranet. It offers the Army access to the Internet and sharing of knowledge and information with a single entry point. AKO webmail is part of the large intranet system which enables its members to keep in touch overall with the Army community. If you want to getArmy AKO login, first you have to create an AKO account with username and password. You must also have CAC (Common Access Card) and PIN (Personal Identification Number). Beside that the users which login AKO have to answer three of fifteen personal questions which further validate the users. So, if you do not have CAC (Common Access Card) you will not able to log in AKO (Army Knowledge Online).

By the way, if you want to login into OWA (Outlook Web App) with your CAC (Common Access Card), you will need to select your email certificate. You will receive the error 500 internal server errors or “Page cannot be displayed”, if you select the incorrect certificate. You have to also make sure that you are entering OWA (Outlook Web App) address use Internet Explorer for your browser. If you have the problem about that you can ask a help from local IT or you can follow the steps which we will explain here.

First you clear your browser cache and clear SSL state. Below are the steps to clear SSL state:

–          Please open Internet Explorer.

–          Please Click on ‘Tools’.

–          Click on internet options.

–          Let’s click on the content tab.

–          Please click Clear SSL state button

–          Click Ok from SSL Cache

You also will need to restart your web browser before you can access OWA (Outlook Web App). If your issues cannot resolve, so you can try the steps below.

  1. Please open Internet Explorer.
  2. Please click on ‘Tools’.
  3. Click on internet options.
  4. Please select the security tab, and then click the Sites button.
  5. In the text field type in https ://*.mail.mil then press OK

After that, please restart your browser. If you still cannot login into the EE portal, you can try running the Cross Cert removal tool. Because that step requires administrator rights, so you should have permissions to do it. You can contact the local IT for help. Afterwards, you will need to copy with executable to your desktop. Then you will need to right click on the removal tool icon, let’s click ‘Run as Administrator’. Please respond with your legal name and last four digits of your SSN so that we can accurately locate your account, if you still cannot access enterprise email.

AKO Army has 2.9 million registered users. It is also supports over 350K users logging in up to a million times a day. Every day it can receive and send emails average 12 million emails. AKO (Army Knowledge Online) is the large intranet system which enables its members to keep in touch overall with the Army community.

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