Now, all Army AKO users who have already a CAC Card should be migrated to DISA’s Enterprise Email, this means you will no longer be able to access your AKO webmail. Regarding this, how do you access AKO without a CAC card?
Accessing AKO Without CAC Card
If you want to access AKO without a CAC Card, here are steps to do:
- At the first step, you have to go to www.us.army.mil to register for an AKO account.
- After that, you have to click the “I Accept” button on the warning box.
- The next step that you have to do is to choose “Register without a CAC”.
- Please type your social security number in the box and click next.
Well, the steps above are a way to access AKO without a CAC Card.
By the way, can you access Atrrs from home? You are only able to access the site from a government computer, it is really convenient when you are trying to get some courses done from home.
Checking AKO email without a CAC card
How to check your AKO email without a CAC card? Probably, some of you want to know the way to check your AKO without a CAC card. Keep in mind that Enterprise Email will be accessed by using a CAC card for authentication. Username or password login is not an option right now. Please open a web browser and then you are able to go to: https://web.mail.mil. You are going to see the screen showing that you are accessing a United States Government Information System.
Getting CAC card
For those who have not got a CAC card yet, you may want to know the way to get a CAC card. So, how to get a CAC card? To get a Common Access Card (CAC), you have to contact DEERS/RAPIDS personnel. To find the nearest DEERS/RAPIDS office (1-800-372-7437), you are able to visit the RAPIDS Site Locator (accessible from all domains) and search by city, state, or zip code.
Troubleshooting CAC access to AKO
Here are some common issues:
New CAC Type
For this case, you are able to update your ActivClient software. Please take your physical CAC card and look on the back along the top. If it says “Oberthur ID One 128 v5.5 Dual” or “Gemalto Top DL GX4 144,” so you must have a newer CAC card. Please update your ActivClient version to newer right now. If you are a Contractor to the Army and need assistance with getting ActivClient from the AKO portal, you are able to email email@example.com
A window asks for your username and password.
When registering your CAC by using the registration wizard you are going to be asked to verify your password and only your password. If you are asked to enter both your username and your password you have to clear your temporary internet files and try registration again.
CAC card is not listed or wrong
During the registration and login process, you may be asked to choose your CAC certificate. You are going to choose the certificate which matches the one on your CAC, however you may see more than one option if you have got a new CAC, or if other users have already logged in to your computer. If the correct CAC card is not listed or if you want to delete old or irrelevant certificates, please make your CAC card available.
Revoked CAC certificate
Probably, you get an error that your CAC certificates have been revoked. If you do, then the certificate that AKO uses to validate your credentials has been revoked. For this case, you will need to get a new one. If your CAC certificates have been revoked and you need to get a new CAC, please check information regarding revoked CAC certificates.
EDIPI does not match
If you get an error stating that your EDIPI does not match, then you have to contact the service desk for assistance.
Browser crashes or login page refreshes
If you have Vista, you may get this experience. First, ensure you are on the most recent version of Internet Explorer, that you are able to do by opening your Start menu, choosing Control Panel, next launching your ‘Windows Update’ function.
If you are on the most recent version of Internet Explorer and continue to have this problem, you are able to do these steps below:
- Firstly, open your Tools Menu.
- After that, choose Internet Options.
- Then, choose the ‘Content’ Tab.
- The next step is to click the ‘Certificates’ Button.
- Now, you are able to click the Advanced Button.
- You also need to check the box next to the Client Authentication.
- Lastly, clear your temporary internet files and try again.
403 Access Forbidden
If you accept this 403 Access Forbidden message when you are trying to register, then you have to register your CAC by using the CAC registration wizard instead of being able to simply log in with your CAC. You are able to follow the instructions on how to register your CAC to AKO to register your CAC inside the portal. If you have already registered your CAC successfully and then get this message when trying to log in, you will need to adjust the security settings of your computer. Also, you should check information related to the 403 Access Forbidden error message.
Page Cannot be Displayed
If you are getting an error which says your Page Cannot Be Displayed, then you have to clear your temporary internet files. So, search information about clearing your browser’s temporary internet files so that you will be able to clear your temporary internet files. In other cases, if clearing your temporary internet files does not work, you need to confirm that SSL 2.0 is disabled in your Internet Explorer by opening your Tools Menu, choosing Internet Options, selecting the Advanced Tab, and then scroll to where you view SSL 2.0 and ensure it is unchecked.