How Do I Get AKO to Work on Chrome

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When you try to access a SSL site such as AKO ( Army Knowledge Online), you may receive a warning message informing you that you shouldn’t proceed. Perhaps, in some browsers, you will get access, but in Chrome you will be shut off. So, you cannot get access to AKO on Chrome.

In order to get AKO access on Chrome, you will be required to install the DoD Root Certificate. However, it allows your browser certificate to believe the identity of the Web site whose secure communications the DoD has indeed authorized.

Well, to get AKO to work on Chrome, you surely have to install the DoD Certificate. So, how to install the certificates on Chrome? Thankfully, this post will show you how to install DoD Root Certificate on Chrome in order to get access to AKO.

Accessing AKO on Chrome, Here’s the Guide!

If you want to get AKO to work on Chrome, you need to download the DoD certificate files to your computer. However, this way is also working when you want to get access to the AKO site on Chromebook. Here are the DoD certificate to download:

  • AllCerts.p7b
  • RootCert2.p7b
  • RootCert3.p7b
  • RootCert4.p7b
  • RootCert5.p7b

To install those certificates on Chrome, you need to choose the 3 dots located top right of the web browser, then click on the Settings.

  • Scroll down to Privacy and security and choose Security.
  • Then, you also need to scroll down and click on the ‘Manage certificates’ under Advanced.
  • After that, click on the ‘Authorities’ tab.
  • Then, click on the ‘Import’ button.
  • What you should do here is to navigate to the folder you download the above files to. Then, change the drop down to: All files which can be found in the lower left corner of the page.
  • Choose RootCert5.p7b, then click ‘Open’.

It’s important to note that you should install the files in this order by choosing each and click on the ‘Open’ button:

  • RootCert5.p7b
  • RootCert4.p7b
  • RootCert3.p7b
  • RootCert2.p7b
  • and finally AllCerts.p7b

Afterwards, check all three boxes under the Trust Settings, then click on the ‘OK’ button. \

Install the other files you have downloaded by going back to ‘Import’ tab.

Here, you need to navigate to the folder you have downloaded the files to and change the drop down to: All files which are found in lower left corner of the page.

Choose the next file and then click on the ‘Open’ button.

Reminder to ‘Open’ in this order:

  • RootCert5.p7b
  • RootCert4.p7b
  • RootCert3.p7b
  • RootCert2.p7b
  • and finally AllCerts.p7b by selecting each and clicking OPEN.

After that, check all three boxes under Trust Settings, then, click on the ‘OK’.

To verify all certificates installed, you need to stay in the ‘Authorities’ tab. Then, scroll down to org-U.S. Government. Well, the certificates listed below should be there:

DOD EMAIL CA-33 through DOD EMAIL CA-34

DOD EMAIL CA-39 through DOD EMAIL CA-44

DOD EMAIL CA-49 through DOD EMAIL CA-52

DOD EMAIL CA-59

DOD ID CA-33 through DOD ID CA-34

DOD ID CA-39 through DOD ID CA-44

DOD ID CA-49 through DOD ID CA-52

DOD ID CA-59

DOD ID SW CA-35 through DOD ID SW CA-38

DOD ID SW CA-45 through DOD ID SW CA-48

DoD Root CA 2 through DoD Root CA 5

DOD ID SW CA-53 through DOD ID SW CA-58, and

DOD SW CA-60 through DOD SW CA-61

Now, all of the DoD certificates are installed. What you should do then is to install CSSI Smart Card Middleware of CACKey (Not both). In this case, CSSI requires two separate apps to be installed.

Download the Smart Card Connector & CSSI Smart Card Middleware from Google Webstore here.

Choose the Apps radio button on the left side of the screen.

Choose +Add to Chrome on each app and click on the ‘Add’ app button.

When trying to access the AKO site, you may need to ‘Allow’ the app.

To note, CACKey is another program you can use. Please don’t install both CSSI and CACkey. If you want to install CACKey, download the CACKey here.

You can then choose the +Add to Chrome button. After that, click on the ‘Add App’ button.

If you want to use it, you can choose Launch APP. If you encounter unable access to AKO or other DoD sites, alternatively, you can try this way below!

  • Option 1: Click <shift> <ctrl> <n>
  • Option 2: “Double finger tap” on the Chrome browser icon in the taskbar

Last, you need to complete the form for Chrome Support only.

How If You Cannot Access AKO Site on Chrome?

You may encounter the issues where you cannot get access to the AKO site either on Chrome or another browser. Because you can’t access the AKO on Chrome, error, Windows can fail to start multiple processes and the system’s performance can significantly slow down. For some cases, Windows will have problems starting up and the system can freeze.

You can then follow the steps in the link and check if the issue also occurs on Google Chrome, the link is http://support.google.com/chrome/bin/answer.py?hl=en&answer=113910. If the issue still occurs with Chrome, you probably post your query on Google Chrome community. You can also visit the link here to find out a community which will offer the support you request.

To solve when you cannot access Army AKO site in Google Chrome, you need to repair the corrupted and damaged Windows files. Sure, you will need a Cannot access Army AKO site on Google Chrome.

Of course, there will be more than one method of treating this kind of error code and here’s how you can manually solve this issue:

  • You need to start the computer and log in as administrator
  • Go to the start button and choose  All Programs.
  • Go to Accessories, System Tools, and then System Restore
  • Click on System Restore and in a new window, choose the ‘Restore my computer to an earlier time’ option and click on the ‘Next’ button.
  • After that, you also need to click on the ‘Next’ button on the new confirmation window that appears.
  • Last, restart your computer once the restoration has been completed

That’s it!

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