How to Change My Address on AKO

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AKO which stands for Army Knowledge Online is  the portal which is used by the US Army to provide communication to all those in the military. Now, you may want to change your address on AKO, but you do not know how to do it. Here, we have a method which may be able to help you.

Changing Address on AKO

Address is one of the personal information. So, it seems that you are able to change your address on AKO by following the steps that are also explained in the AKO Army Mil website. Here are the steps to change your personal information.

  • The first thing that you have to do is to log into AKO or DKO.
  • After that, you must click on the My Account tab.
  • Then, you have to click on Account Information.

From there, there will be an access for you to be able to change the information available in your account. There is also a new checkbox option where you are able to choose whether you want to show your cell phone to anyone who can see your profile. For your information, the information about your cell phone number is defaulted to be unchecked so your phone number will not be able to be seen by others.

You are also able to change the profile information on your account by following the instructions that we have provided below.

  • First, you have to log into AKO/ DKO.
  • After that, you need to click on the My Account tab.
  • The next thing that you have to do is to click on myProfile page.

It is important for you to know that all other information in your account will have to be updated with your personnel office.

How to Change Your Enterprise Email Address

If you want to change your enterprise email address or request a new email encryption and signing certificates, according to AKO Army Mil website, here are the steps that you have to do.

  • The first thing that you have to do is to go to Update Email on the first page.
  • You will see a security warning. Then, the thing that you have to do is to press on the checkbox to ‘Always trust content from this publisher’ and then you have to go through the steps clicking Yes where appropriate.
  • In this step, you need to click on your Identity Certificate and then click on OK. It is important for you to note that this certificate is not your email certificate.
  • There will be another warning which will pop up. Now, you have to choose this again: ‘Always trust content from this publisher’ and then you have to press Run and go to the next step. ‘Update Certificates’ tab will open and show the status.
  • Here, you have to fill in the Email Address that you want.
  • The thing that you have to do here is to double check your email address.
  • From there, you are able to check PCC or UPN. User Principal Name or UPN to add a Personnel Category Code (PCC) will be implemented to your email signature certificate. If you are using multiple CACs, you should do this.
  • In this step, you have to press Update.
  • Now, you have to press Yes to go to the next step and now the task is completed.
  • If the RSS has been completed, there will be a screen which will say that everything has been updated successfully. Now, you are able to go to the Home Tab or you can go back to the home link to log off the application.

About AKO

AKO Army Knowledge Online

AKO is the abbreviation of Army Knowledge Online. What is it? It provides web-based enterprise information services to the United States Army, joint and Department of Defense customers. According to Wikipedia, enterprise services are provided to these customers on classified and unclassified networks and include portal, directory, email, discovery and single sign-on functionality. All members of the Active Duty, Reserves, National Guard, Army civilian and select contractor workforce have an account which gives access to Army web assets, tools and also services worldwide.

All of AKO users are able to build pages, create file storage areas and create and take part in discussion on the portal. AKO gives the Army a single entry point to access to the internet and the sharing of knowledge and information so that it makes AKO the Army’s only enterprise collaboration tool operating in the Department of the Army worldwide.

Currently, there are 2.3 million users in AKO and they are registered. AKO can support more than 350k users logging in up to a million times a day and also getting and sending on average 12 million emails daily.

As of October 2010, all active duty, reserves and national guard soldiers are asked to register an account on AKO. For your information, two types of accounts on Army Knowledge Online are available including a full account and a guest account. If the account is authorized fully, it does not need any sponsorship to register and it includes Army Retired, Army Reserve, Active Army, Contracted ROTC Cadets, DA Civilian, Future Soldiers, Medical Retired, NAF Civilian, National Guard, and US Military Academy Cadets.

Different from a full account, a guest account needs an Army sponsor with an authorized full account. A guest account include the things such as Contractor, Army Volunteer, Foreign Officer which is attached to US Army, Federal Civilian Agencies, Homeland Security, Incoming Future Soldier, Incoming DA Civilian, Medical Discharge, Local National Employee, Military Transition and ROTC Cadets (MS I and II).

It is mandatory to register for an AKO upon enlistment in the Army. Access to AKO follows DoD security policy and it is done by password or by a combination of a Common Access Card (CAC) and PIN. The requirements for the password of AKO are strict. The password that you create needs to have at least two uppercase letters, two lowercase letters, two numbers,  and two special characters. Every 150 days, the password will expire and it may not be able to be replaced by any password used the previous ten times.

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