When you try logging into AKO site, you may get an issue where you cannot log into AKO, though you enter the right username and password. Even if you access the AKO site from your home computer, the login issue may often occur. We think that it’s such an annoying thing.
However, the login issue that you encounter may occur because of some factors. If you use your home Wi-Fi to access the AKO site, in case of logging into, perhaps the main problem comes from your router. However, that’s not the only cause as there are still multiple causes which indicate why you cannot log into your AKO account.
Well, to fix the issues why you cannot log into your AKO account, let’s see the causes and find out the solutions for those causes!
Cause 1 – DoD certificates have not been installed
If you try to log into your AKO account with CAC, of course, you need to install the DoD certificates first. When you access the AKO site on Chrome, you may receive a warning message informing you that you shouldn’t proceed. In this case, accessing the SSL site such as AKO will require the DoD Root certificates.
The DoD Root Certificates here allows your browser certificate to believe the identity of the Web site whose secure communications the DoD has indeed authorized. Sure, to solve the login issue because of certificates, the only one way you should do is to install the certifaces.
Here’s how to fix it!
- Install the DoD Root Certificates by tapping the 3 dots located top right of the web browser, then click on the Settings.
- Scroll down to Privacy and security and choose Security.
- Then, you also need to scroll down and click on the ‘Manage certificates’ under Advanced.
- After that, click on the ‘Authorities’ tab.
- Then, click on the ‘Import’ button.
- What you should do here is to navigate to the folder you download the above files to. Then, change the drop down to: All files which can be found in the lower left corner of the page.
- Choose RootCert5.p7b, then click ‘Open’.
Here’s a list of DoD Root Certificates to install in order:
- and finally AllCerts.p7b
Cause 2 – 403 Access Forbidden
You may receive the error message which says ‘403 Access Forbidden – You do not have Permission to Access this resource.’ It notifies you there’s something wrong with your permission.
Here’s how to fix it!
- You need to go to https://www.us.army.mil.
- There may be a problem with the shortcut in your favorites.
- What you should do here is to simply re add AKO to your favorites replacing your existing one.
- You can also right click and choose properties to remove all of the extraneous stuff after ‘us.army.mil’ and then choose the ‘Save’ button. However, this way will help speed up the load from your favorites.
Cause 3 – Don’t Use Browser with DoD Root Certificates
If you receive the error message that says ‘You are not logged in with your CAC’ when you are actually logged on with your CAC when using Firefox, sure it could be because you are accessing the AKO site using a browser that doesn’t have certificates installed.
To fix this issue, instead you can use Chrome or Internet Explorer when using your CAC with anything related to AKO (and most DoD sites). Before using Chrome to access AKO, make sure you have installed the DoD Root Certificates on Chrome before.
If you use Chrome to log into an AKO account, you can also try to reload the AKO page if you cannot login. Although it seems very simple, this way totally works. Most likely the SSL certificate is being reissued or the browser failed to send the request to the server.
Cause 4 – Too many caches and cookies on your home computer
Sometimes too many caches and cookies on your browser will affect the performance of a browser when accessing certain sites. So, make sure to clear your computer/ laptop caches and cookies if you want to access the AKO site and log into your account.
Here’s how to clear caches and cookies on your browser!
- Tap the three dots on Chrome located at the top right of the page.
- Choose the ‘History’.
- After that, click on the ‘Clear Browsing Data’ option on the left side.
- Check the box on the Basic tab to clear browser cache and cookies, or go to the Advanced tab to see more options.
- Click Time range, then select All time.
- Last, click on the ‘Clear data’ button.
Additionally, if you use your home Wi-Fi, you can try to restart your router.
Cause 5 – Forgot your AKO username and/or password
This is such a classic cause where you cannot log into your AKO account because of forgetting your username and/or password. Sure, what you should do if you forget your username is to go to your email address that you have used when registration.
Meanwhile, if you forget your password, you just have to simply reset your password.
Here’s how to reset your AKO Password!
- Go to https://www.us.army.mil/ to reset your AKO password.
- Then, click on the ‘I don’t have a CAC/PIV’ tab.
- After that, click on the ‘Reset’ link located above the Password box.
- A new window will automatically open.
- Here, you need to enter your AKO/DKO username without the @us.army.mil or your registration/ external email address.
- Afterwards, choose a password reset method. Here, the AKO site gives you up to four options, even though not all options are not available. You can choose the method depending on your account settings and follow the further instructions.
Here’s a list of resetting password methods:
- Using CAC
- Via Email
- Via Text Message
- With Security Questions
Well, those are some causes why you cannot log into your AKO account, though you enter the right username or password. Of course, there are still many possible causes that make you unable to access the AKO site even if you log into your AKO site.
If our solutions above cannot solve your login issue, don’t hesitate to contact the AKO help desk by clicking “Help Desk” on the AKO Login page.